At Shop Solar, we are committed to providing a seamless and convenient shopping experience for our customers. This includes ensuring reliable and efficient shipping services. We are pleased to offer nationwide shipping within South Africa. Our products are dispatched from our strategically located warehouses in Cape Town, Johannesburg, Durban and Pretoria to ensure swift and reliable delivery. Explore our collection and enjoy hassle-free shipping across the beautiful regions of South Africa. Please read the following shipping policy to understand our procedures, rates, and delivery options.

Shipping Methods and Delivery Timeframes:

We offer the following shipping methods for all orders within South Africa: a. Standard Shipping: This method utilizes reliable courier services to deliver your order to your designated address. The estimated delivery timeframe is between 3 to 7 business days, depending on your location and the availability of the products in your order.

Shipping Rates:

To ensure transparency and simplicity, we offer the following shipping rates for all orders within South Africa: a. Free Shipping: We offer Free shipping for individual product purchases that are not categorised as heavy or bulky, provided the order exceeds R55000 (South African Rand) after factoring in any discounts or promotions. b. Flat rate Shipping Rates for Bulky/Heavy Items: Shop Solar will furnish a personalized quote for such items or the shipping rates will be automatically calculated during checkout. c. Flat rate Shipping for Solar Panels: is calculated at checkout.

Order Processing Time:

We strive to process all orders promptly to ensure timely delivery. Our standard order processing time is within 1 to 2 business days. However, please note that during peak seasons or Items with a specific lead time to dispatch and over promotional periods, order processing may take slightly longer.

Tracking Your Order:

Once your order has been processed and shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment on our website or the courier’s online tracking portal.

Order Modifications and Cancellations:

If you need to modify or cancel your order, please contact our customer support team at info@shop-solar.co.za as soon as possible. While we will do our best to accommodate your request, please note that order modifications or cancellations may not be possible if your order has already been shipped.

Delivery Issues and Returns:

If your order is delayed, damaged, or lost during transit, please immediately contact our customer support team at info@shop-solar.co.za. We will work diligently to resolve the issue and ensure your satisfaction. For information regarding returns and exchanges, please refer to our Returns and Refunds Policy.

International Shipping:

Currently, we only offer shipping services within South Africa. We do not ship internationally.

Please note that this shipping policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates. If you have any questions or concerns regarding our shipping procedures, please don’t hesitate to contact our customer support team at info@shop-solar.co.za.

Thank you for choosing Shop Solar as your trusted Solar Partner!